NORA’S ARTICLES
FEATURED ARTICLES
Leadership
Coming out of an amazing all Women event- C-Vision's Women with Vision in NYC, it inspired me to release this article focused on innovation. I've come across this question at numerous events, how to cultivate a culture of innovation...afterall, innovation drives digital transformation, or does it? Gave me much to think about over the past few months.
As I started to unpack this, the list grew to 10 things that I've witnessed working, driving the spirit of innovation. I hope you enjoy this piece, and would love to hear which of these you've encountered in your own journey. Do share!
Service Management
I like to believe that there are always (or mostly) good intentions behind just about everything. For businesses they are trying to chase after the better, faster, cheaper while making money for their stakeholdrs. But we do have to stop and ask, who it the "better" for? When it comes to the customer experience and support, who defines what better is?
Customer Experience
Nowadays a broad search on ITSM on the internet will yield this definition, “IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. In other words: ITSM is the art of making a business run.” My favorite piece of this is the “Art of making a business run.” So, what about IT service management is really exclusive to IT, I ask? A lot, in fact, everything…