About Norvana

Norvana was founded on a belief deeply rooted in resilience and the power of overcoming adversity. The company’s inception traces back to a pivotal moment when its founder, Nora Osman, survived a car accident where the vehicle’s airbag unexpectedly exploded during her drive. Surviving what could have been a fatal accident, and recovering in just two weeks against a six-month medical prognosis, this experience profoundly changed Nora’s outlook on life and business. She located a passion for helping others overcome challenges, large and small, and channeled that into her business where she is committed to uplifting the personal, human element that connects us all.

Today, Norvana stands as a testament to Nora’s 20 years of expertise in transforming organizational technology teams and optimizing customer experiences. The company delivers services that are simple, solid, and scalable, creating impactful customer experiences. By focusing on enhancing human connections through technology, Norvana strives to deliver a “WOW” experience in every project, helping organizations turn challenges into opportunities.

About Nora Osman

Nora Osman is an accomplished Information Technology Service Management executive with 25 years of experience across various sectors including insurance, software development, and healthcare. She specializes in service management design, implementation, operations and support, and has a proven track record of improving IT operations, network support and customer service strategies.

Most recently, she directed the Service Management Office at a major $7.5 billion healthcare organization, where she managed the IT needs of 30,000 associates, playing a key role in enhancing IT service delivery for clinical care, education and research. At this and other organizations, her focus always remains on elevating customer service in all IT service delivery strategies.

Nationally recognized within the Service Management community, Nora is known as a thought leader and change agent. She actively contributes as a speaker, leadership coach, mentor and author, sharing her passion for building diverse teams, leveraging individual strengths, and developing new leaders.

Her commitment to professional growth is evident in her continuous education, having recently completed the Global CXO Certification from The Wharton School of Executive Education. Nora also holds a bachelor’s degree in Business Management as well as numerous service management certifications, including Certified ITIL Expert.

"Do what's right, and not just what's easy. What's easy isn't always right, and what's right isn't always easy"

Nora Osman
"People don't buy what you do; they buy why you do it. And what you do simply proves what you believe"

-Simon Sinek
“Life is 10% of what happens to me and 90% of how I react to it”

-John C Maxwell
"Leadership is influence, nothing more, nothing less"

-John C. Maxwell
"Clear is kind. Unclear is unkind"

-Brene Brown
"Control leads to compliance; autonomy leads to engagement"

-Daniel Pink
"To err is human, to forgive, divine"

-Alexander Pope
"Be the change you want to see in the world"

-Mahatma Gandhi
"Don't let the noise of others' opinions drown out your own inner voice"

-Steve Jobs
"Anything you can imagine you can create"

-Oprah Winfrey
"You can't control how you feel. But you can choose how you act."

-Mel Robins
"Be hearty in your approbation and lavish in your praise. Praise is like sunlight to the warm human spirit; we cannot flower and grow without it."

Dale Carnegie
"The most important thing in communication is to hear what isn't being said"

-Peter Drucker
"Seek first to understand, then to be understood."

-Stephen Covey
"The most meaningful way to succeed is to help others succeed."

-Adam Grant
"Where focus goes, energy flows"

-Tony Robbins
"A dream is a wish your heart makes, when you're fast asleep.

-Walt Disney
"Let your failures refine you, not define you."

-Max Lucado
"At the end of the day people won't remember what you said or did, they will remember how you made them feel"

-Maya Angelou
"People won't care how much you know until they know how much you care"

-John C Maxwell
"The difference isn't resources, it's attitude"

-Malcom Gladwell
"Your attitude, not your aptitude, will determine your altitude"

Zig Ziglar
"Watch your thoughs; they become your words. Watch your words; they become your actions. Watch your actions; they become your habits. Watch your habits; they become your character. Watch your character, it becomes your destiny."

-Kathy Collins
"Your mind is a garden, your thoughts are the seeds. You can plant flowers or you can plant weeds."

-Unknown

Nora’s Latest Articles

Featured

Jan 25, 2024

Revolutionizing Reality: The Sphere in Las Vegas

Jan 25, 2024

Really pleased to be sharing my latest article, published today on the hashtag#InstituteforDigitalTransformation 's site! This was inspired by my latest experience visiting Las Vegas's (and the world's) latest marvel- the "Sphere." This is, in my opinion, Revolutionizing Reality. Step into the future world of this next-generation in entertainment, a whole new sphere of it!

Jan 25, 2024

Dec 14, 2023

Unlocking Tomorrow: 6 Game-Changing Tech Trends in 2024 Fueled by Generative AI, as outlined by Deloitte

Dec 14, 2023

As we set into the new year, let’s Dive into the evolving landscape of 2024, where a game-changing trend is set to reshape how corporations operate. Obviously we’re talking about AI, specifically Generative AI. Beyond the usual, let’s explore the interplay of human creativity and Generative AI across 6 tech trends outlined by Deloitte, promising a profound impact on businesses of all kinds. This is a short read, packing a strong punch, I promise!

Dec 14, 2023

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"CIO Times- Top FIVE Influential LEADERS in the BUSINESS WORLD Everyone SHOULD KNOW" - Jan 2024

Influential LEADERSHIP is enacting the mantra

“Do what’s right and not just what’s easy…what’s easy isn’t always right, and what’s right isn’t always easy”

Leaders In Tech Podcast: Principles of Success As A Tech Leader

Watch Video

2022 Tycoon Success Cover Story

As a New York-born first-generation American, Nora Osman was raised by her immigrant parents, who instilled the values of working hard and taking care of others as a priority. At a very tender age, she learned that everything is possible if you believe in the American Dream. Nora also believes, “you alone are responsible for mapping your own journey in life and making your dreams a reality.”