FEATURED PRESENTATION: Leveraging GenAI and Automation for Enhanced VoC

Voice of the Customer is your compass for operational excellence, providing deep insights into customer preferences and feedback to drive business improvements. To soar beyond your competition, you must unshackle the raw potential of GenAI and automation. In the following session, we unravel the three pillars of VoC supremacy: 

• Uncovering priceless customer insights through GenAI  

• Orchestrating precise and timely responses through automation

• Mastering ethical data collection while nurturing the human connection

We equip you with the tools and wisdom to achieve operational excellence and turbocharge your VoC strategy in today's customer-centric world.