2024 Past Volumes
2024-12-24- Edition 15- Tis the Season of Giving-The 5 C's of Effective Communication
2024-12-17- Edition 14- Primary Care: A Lesson in CX Zero
2024-12-10- Edition 13- Yuka- Empowering Smarter Choices with Simplicity
2024-12-03- Edition 12- TikTok: The Ultimate CX Playground
2024-11-26- Edition 11- Stone Soup & Building Buy-In
2024-11-19- Edition 10- Coloring Outside the Lines: How Ritz-Carlton’s Joshie the Giraffe Story
2024-11-12- Edition 9- From Zero to Hero: How Service Desk Became the Heartbeat of the Hospital
2024-11-05- Edition 8- Trading Shoes and Building Legacies
2024-10-29- Edition 7- The Haunted Customer: How the Ghost of Bad Experiences Haunts CX Today
2024-10-22- Edition 6- Finding the Lemonade Stand Inside Us All
2024-10-15- Edition 5- Fine-Print Fiasco: The True Cost of Hidden Fees - Zero Moment
2024-10-08- Edition 4- A Moment of Truth- Giftful Creations: When a Promise Fails to Deliver
2024-10-01- Edition 3- A Moment of Truth- Zappos: the perpetual Hero, More Than Just Shoes
2024-09-24- Edition 2- A Moment of Truth- Citibank Turns My Misfortune into a Hero Moment!